Who Can Ride

Services are open and available for use by the general public, including persons with disabilities, within the local communities and the surrounding areas. WIT is especially suitable for the transportation disadvantaged, such as persons with disabilities and senior citizens.

WIT also works with nursing homes, care centers, local rehabilitation agencies, and group homes.

The service is intended to compliment other transportation services to the community.

 

How To Access

Rides can be arranged by  contacting our main office at Region XII office in Carroll at (712) 792-9914. You can also submit your information using the ridership pick-up form.

Rides must be scheduled by contacting the Carroll Office 24 hours in advance of the needed ride. Transit hours of service are Monday through Friday 7AM to 5PM.  In-town service is $7.00 for a one-way ride and $14.00 round trip. Also, there is a $7.00 charge for each additional stop.  Out of town trips are quoted on $1.75 per mile basis. Special trips and group outings are charged based on a “time and mileage” cost.

For fees and other inquiries, please contact Matt Cleveland or Jill Anthofer at the Carroll office.

For passengers utilizing Medicaid or Title VI, please call the number on your insurance card to arrange transportation.

RIDERSHIP PICK-UP FORM

Brochures

To ensure all citizens have access to Western Iowa Transit contact and scheduling information, the following brochures are available.

Click HERE for the audio brochure in English.  |  Haz clic aquí para el panfleto audio español

Click HERE to view the print brochure  |  Haz clic aquí para el panfleto escrito en español

Braille Brochures are available upon request.

PUBLIC TRANSIT

ATTENTION!

NOTICE OF PROPOSED TRANSIT FARE INCREASE

Transit fares for Western Iowa Transit, operated by Region XII Council of Governments, are being proposed to increase from $7 one-way in town to $8 one-way in town. The inter-city fare is proposed to increase from $1.75 per mile to $2.00 per mile. These increases will be considered by the Region XII COG Executive Board at their meeting on May 7, 2026. The fares are proposed to increase beginning August 1st, 2026. Public transit rides provided under contract are not impacted by this proposed increase. The proposed increase is due to increased gas and equipment costs, the latter of which have doubled since we last increased fares. The last fare increase was 4 years ago in 2022. Questions or comments about this fare increase may be directed to Matt Cleveland (email mcleveland@region12cog.org) or Rick Hunsaker (email rhunsaker@region12cog.org). Both may be reached at Region XII COG, 712-792-9914.

Western Iowa Transit (WIT) offers door-to-door transportation services with flexible schedules to meet the needs of its riders. Service is provided by over 40 employees who drive in excess of 60 buses and vans in Audubon, Carroll, Crawford, Greene, Guthrie, and Sac Counties. Most of our vehicles are ADA accessible, and we will always have the appropriate vehicle for your transportation needs.

Audubon County

Carroll Office

Carroll County

Carroll Office

Crawford County

Carroll Office

Denison Office

Greene County

Carroll Office

Jefferson Office

Guthrie County

Carroll Office

Sac County

Carroll Office

FOR THE HEARING IMPAIRED

Employment Shuttle Services:

Transportation service from Denison to Monogram Foods, Harlan started on March 14, 2016. Daily departures for this service begin at 4:45 a.m. and 2:30 p.m. Return trips are at 3:30 p.m. and 1:30 a.m. Service is open to all at published general public rates. Please contact Matt Cleveland at 712-775-7830 or mcleveland@region12cog.org for more information.

CareerLink transportation service from Denison to Midwest Industries in Ida Grove started on March 26, 2018. Daily departure for this service begin at 5:00 a.m. and return trip time is and 4:00 p.m. Service is open to all at published general public rates. Please contact Matt Cleveland at 712-775-7830 or mcleveland@region12cog.org for more information.

TITLE VI:

Title VI of the Civil Rights Act of 1964 states that “No person in the United States shall on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefit of, or otherwise be subjected to discrimination in any program, service, or activity receiving federal assistance.”

Western Iowa Transit does not intend to discriminate in the provision of public transit services. Any person, who believes he/she has been subjected to discrimination in the delivery of, or access to, public transportation services on the basis of race, color, or national origin, may file a complaint with the Western Iowa Transit (WIT). Such complaint must be filed in writing with WIT no later than 10 days after the alleged discrimination. For information on how to file a complaint or to file a complaint, contact Transit Director Matt Cleveland at 712-792-9914, mcleveland@region12cog.org, or through written correspondence to Western Iowa Transit, 1009 East Anthony Street, P.O. Box 768, Carroll, IA 51401-0768. You may also use the form access through the link below.

Written complaints may also be filed with the U.S. Department of Transportation/Federal Transit Administration (FTA) no later than 180 days after the date of the alleged discrimination, at the following address: Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

If information is needed in another language, contact 712-792-9914.

Si necesita información en otro idioma, comuníquese al 712-792-9914.

REGISTER A COMPLAINT

Reasonable Modification Policy:

Western Iowa Transit (WIT) is committed to providing safe, reliable, courteous, accessible, and user-friendly services to its customers. To ensure equality and fairness, WIT is committed to making reasonable modifications to its policies, practices, and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling WIT at (712) 792-9914 or by emailing Matt Cleveland, Transit Director at mcleveland@region12cog.org. The form to register a complaint can be found by clicking HERE.

 

ADA:

In compliance with the U.S. Department of Transportation Americans with Disabilities Act (ADA) of 1990 (49 CFR Parts 27, 37, 38 and 39), and Section 504 of the Rehabilitation Act of 1973, as amended, Western Iowa Transit (WIT) ensures its services, vehicles, and facilities are accessible to and usable by individuals with disabilities. Anyone who believes he or she has been discriminated against on the basis of disability may file an ADA complaint by downloading an ADA complaint form HERE or by contacting:

Western Iowa Transit
Matt Cleveland
Transit Director
1009 East Anthony Street
PO Box 786
Carroll, Iowa 51401 (712) 792-9914

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